Frequently asked Questions

Below you will find our most frequently asked questions. Is your question not listed? Send a message via Instagram or Facebook. Of course, you can always send an email to or fill out the contact form. I will try to answer your question as quickly as possible.


How do I place an order?

Place your chosen items in your shopping cart. Then click on your shopping cart at the top right and check whether all your chosen items are in your shopping cart. Have you checked everything? Then go to checkout. Enter your personal details and check whether you have entered your name and address correctly. Don't forget your house number! Then choose the shipping method you prefer. Then select the payment method you want to use. Then check the general terms and conditions and click on "place order" to complete your order.

How can I add a discount code?

This is possible as soon as you have all the items you want in your shopping cart. Then you go to checkout. At the bottom you will see the discount code bar. Enter your discount code here. Your discount will then be calculated automatically! Unfortunately, it is no longer possible to add a discount code afterwards.

I have not received an order confirmation, what should I do now?

After you have ordered, an order confirmation will automatically be sent to your email address. It may happen that it ends up in the unwanted mail/spam box. Therefore, also check whether it is not there. If it is not listed there, please send an email to and then we will solve this together!

Can I still cancel or change my order?

If your order has already been shipped, it is unfortunately no longer possible to cancel your order. If you would like to add another product, this is possible as long as your order has not yet been shipped. Send an email to with the correct product you want to receive. Then I'll try to sort this out!

I entered an incorrect address, what should I do now?

Please contact us as soon as possible via email: If your order has not yet been shipped, I can change the address immediately. If it has already been sent, unfortunately I cannot change anything anymore. Therefore, always check before you order whether you have entered your address correctly to prevent this.


I have placed an order, but the payment is not successful?

What a pity that the payment is not successful! Of course I would be happy to help you! Send an email to and we will try to find a solution together so that your order can still be completed!